Junior Clinical Case Manager
Core
Provide telephone and live chat counselling, critical incident intake, and case management for employees and dependents of client companies within the EAP framework.
Role type
Junior Clinical Case Manager (Psychologist/Counsellor)
Builds
Structured counselling sessions and critical incident support for EAP clients
Domain
Mental health care / Employee Assistance Programs (EAP)
Required skills
Short-term counselling, critical incident intake, case management, risk management, telephonic therapy, psychological assessment
Preferred skills
EAP field experience, workshop delivery, training delivery
Technologies
Telephonic/video chat platforms, case management databases
Responsibilities
Provide first point of contact via telephone or live chat, deliver structured counselling services, capture case information on database, manage critical incidents, adhere to clinical protocols
Seniority
Junior, fresh graduate or 1 year experience