Market Operations Associate
Hybrid · Australia
Core
Process transactions and credit accounts while providing customer support via email, portal, and limited phone calls.
Role type
Market Operations Associate (middle-office)
Builds
Transaction processing and customer request management
Domain
Banking / Financial Services
Required skills
transaction processing, customer service, stakeholder engagement, email communication, phone communication, attention to detail
Preferred skills
experience in banking, transactional banking, insurance, or contact centres
Responsibilities
Processing transactions and credit accounts, managing customer requests through email and client portal, handling inbound calls, making outbound calls to progress requests, liaising with internal stakeholders
Seniority
Junior to Mid-level, structured training provided