Manager, Financial Planning & Analysis – Payments & Customer Service
Core
Manager responsible for financial planning, forecasting, and deal evaluation for Spotify's global Payments and Customer Service functions.
Role type
Manager, Financial Planning & Analysis (FP&A)
Builds
Financial forecasts, deal economics models, workforce labor models, and ROI business cases for payment optimization and automation.
Domain
Fintech / Subscriptions / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Driver-based financial modeling, variance analysis, deal structuring and evaluation, workforce planning, cost-to-serve analysis, SQL/data fluency, AI/ML integration for analytics
Preferred skills
Payments/fintech domain expertise, subscription business experience, contact center operations knowledge, commercial negotiation
Technologies
NetSuite, Adaptive, Workday Financials, SQL
Responsibilities
Own end-to-end payments and customer service forecasting cycles; model payment partner deal economics and incentive structures; build business cases for payment optimization and checkout flow investments; manage contact center workforce models and vendor economics; quantify financial impact of automation and AI deflection; establish KPI reporting infrastructure.
Seniority
Manager, hands-on IC