Community Manager
Core
Design and execute customer community programs to help users adopt cloud and AI security solutions, fostering peer-to-peer learning and product engagement.
Role type
Senior Community Manager (SaaS/Security)
Builds
Customer community platforms, engagement programs, and self-support networks
Domain
Cloud security, SaaS, AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Community program design, Slack and community platform management, cross-functional collaboration, data analysis, AI and automation integration, strategic planning, stakeholder influence, technical content communication
Preferred skills
SaaS, cybersecurity, or technology environment experience
Technologies
Slack, AI tools, automation platforms
Responsibilities
Design and execute customer community programs that help users adopt features, troubleshoot issues, and learn from peers; Leverage AI and automation to scale community programs and improve efficiency; Build initiatives that encourage customer-to-customer engagement and knowledge sharing; Establish feedback loops to communicate customer needs to product teams; Partner with Product teams to integrate community insights into product development; Develop and expand self-service and peer-support programs; Track community activity and performance data to measure impact on adoption and growth
Seniority
Senior, hands-on IC
