IT Infrastructure & Cloud Engineer (2nd/3rd Line)
Core
Senior IT Service Delivery Engineer providing L2/L3 technical escalation and support across corporate, operational, and multi-site environments.
Role type
Senior IC IT Service Delivery Engineer (L2/L3)
Builds
Stable IT services for corporate and operational technology across multiple sites
Domain
Waste management / Energy / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
L2/L3 incident management, Microsoft 365 administration, Microsoft Entra ID, endpoint management, networking troubleshooting, cyber security operations, vendor coordination, ITSM process management
Preferred skills
Operational technology support (CCTV, access control), automation initiatives
Technologies
Microsoft 365, Microsoft Entra ID, Intune, Autopilot, HaloITSM, Windows, Exchange Online, Teams, SharePoint, OneDrive, DNS, DHCP, VPN, Wi-Fi
Responsibilities
Act as senior technical escalation point for complex incidents; Administer Microsoft 365 services and identity solutions; Manage Windows endpoints and device compliance; Provide technical support for operational technology systems; Support cyber security operations and vulnerability remediation; Coordinate third-party suppliers and manage assets; Mentor team members and improve ITSM processes
Seniority
Senior, hands-on IC
