IT Support Engineer, Level 2 – ONGC
Core
Provide advanced technical support across desktop, server, network, and cloud environments, managing escalated incidents from diagnosis to resolution.
Role type
Level 2 IT Support Engineer
Builds
Stable IT operations for enterprise clients
Domain
IT Services / MSP
Required skills
troubleshooting, incident management, Microsoft 365 administration, Azure administration, Active Directory management, Exchange Online support, Windows Server administration, networking (firewalls, switches, VPNs, Wi-Fi), PSA system documentation
Preferred skills
Microsoft certifications (MS-900, AZ-900, MD-102, MS-102, AZ-104), CompTIA certifications, Cisco certifications, ITIL certifications, ConnectWise PSA/RMM experience, Microsoft Intune administration, SharePoint administration, Microsoft Defender administration, Azure Virtual Desktop administration
Technologies
Microsoft 365, Azure, Active Directory, Exchange Online, Windows Server, ConnectWise PSA, ConnectWise RMM, Microsoft Intune, SharePoint, Microsoft Defender, Azure Virtual Desktop
Responsibilities
Provide Level 2 technical support across desktop, server, network, and cloud environments; Manage escalated incidents and service requests; Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments; Support networking technologies including firewalls, switches, VPNs, and wireless infrastructure; Maintain accurate documentation and ticket updates within the PSA system; Assist with infrastructure upgrades, migrations, and technology projects; Collaborate with Level 3 Engineers on complex technical issues
Seniority
Mid-level, hands-on IC