Greencross Client Services Vet Nurse
Core
Provide professional telephone triage, general pet health advice, appointment bookings, and customer care for Greencross clinics across Australia.
Role type
Client Services Vet Nurse (triage & customer support)
Builds
Triage support and appointment bookings for Greencross clinics nationwide
Domain
Veterinary services / Pet health
Deliverable
client delivery
Required skills
telephone triage, appointment booking, customer service, RxWorks, clinical decision making, process adherence
Preferred skills
remote work independence, fast-paced environment experience, attention to detail
Technologies
RxWorks
Responsibilities
Provide professional telephone triage and general pet health advice; Assist clients with appointment bookings and enquiries; Manage website enquiries and customer service requests; Support Pet Health Reminders and business initiatives
Seniority
Mid-level, experienced IC