Senior Ombudsman - Investments and Advice
Core
Lead a team of decision makers and provide specialist technical expertise to ensure independent, fair, and consistent complaint resolution in the Investments and Advice sector.
Role type
Senior Ombudsman (Team Lead & Specialist)
Builds
Independent complaint resolution outcomes for Australian financial consumers
Domain
Financial Services / Ombudsman / Dispute Resolution
Deliverable
client delivery
Required skills
Legal expertise, team leadership, complex case analysis, policy development, stakeholder engagement, quality assurance, budgeting
Preferred skills
Experience in I&A sector, autonomous operation, influencing skills
Responsibilities
Lead and inspire a team of decision makers, handle complex or contentious escalated cases, mentor decision-makers, contribute to policy development, engage with industry bodies and consumer groups, support workforce planning and budgeting
Seniority
Senior, hands-on IC with leadership responsibilities