IT Desktop and Network Support Dispatch Australia
Core
Installing technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
Role type
IT Desktop and Network Support Dispatch
Builds
End-user hardware and network connectivity
Domain
IT Infrastructure / Desktop Support
Deliverable
physical/clinical work
Required skills
Windows OS administration, macOS administration, TCP/IP networking, DNS, DHCP, VPN, RDP, peripheral hardware installation, network cabling troubleshooting, Active Directory, SCCM, ticketing tools
Preferred skills
Cisco console cable usage, Silver Peak knowledge, ServiceNow/Remedy experience
Technologies
MS Windows, MS Office 365, Active Directory, SCCM, Team Viewer, MS-Teams, Putty, Cisco, Silver Peak
Responsibilities
Troubleshoot and resolve end-user network cabling issues, perform smart hand support for networking hardware including routers, switches, and firewalls, install and fix computer peripherals and desktop applications
Seniority
Entry-level to Mid-level, hands-on IC