NTT DATA Deutschland SE: ServiceNow Senior Solution Consultant (w/m/x)
Core
Senior Solution Consultant for ServiceNow, collaborating with clients to capture requirements, design solutions, and implement the ServiceNow platform to solve business problems.
Role type
Senior IC ServiceNow Solution Consultant
Builds
ServiceNow implementations and configurations for enterprise clients
Domain
IT Service Management (ITSM) and Digital Transformation
Required skills
ServiceNow modules (ITSM, ITOM, ITBM, HR Service Delivery), ServiceNow certifications, JavaScript scripting, UI Policies, Business Rules, Script Includes, ITIL principles, business process analysis
Preferred skills
Stakeholder communication, training delivery, continuous improvement, trend analysis
Technologies
ServiceNow, JavaScript, ITIL
Responsibilities
Collaborate with clients to capture requirements and consult on ServiceNow platform usage; Create detailed solution designs using best practices; Support implementation projects including configuration, customization, and integration; Conduct training for end-users and administrators; Maintain relationships with clients and stakeholders; Ensure solution quality and identify improvement opportunities
Seniority
Senior, hands-on IC
