Claims Advocate
Core
Managing a portfolio of property claims with a focus on optimal outcomes, customer service, and service differentiation.
Role type
Claims Advocate (Property)
Builds
Property claims resolution for a brokerage client
Domain
Insurance / Property Claims
Deliverable
client delivery
Required skills
property damage claims management, policy interpretation, claim negotiations, complaint resolution, stakeholder liaison, reporting and metrics, process documentation
Preferred skills
experience with Insurers, Builders, Engineers, Assessors, Brokers, Strata Managers
Responsibilities
Maintain best practice claims handling performance, create service differentiation, manage property claims portfolio, liaise with internal and external stakeholders, interpret policy wordings, report on metrics
Seniority
Mid-level, hands-on IC
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