Technical Support Engineer - Windows Performance
Core
Investigate and resolve complex Windows performance and reliability issues for customers, acting as a technical advisor.
Role type
Senior IC Technical Support Engineer (Windows Performance)
Builds
Resolution for customer technical issues and readiness programs
Domain
IT / Windows Systems
Deliverable
client delivery
Required skills
Windows performance troubleshooting, root-cause analysis, Windows diagnostic tools (WPR, WPA, ETW, Performance Monitor), memory-dump analysis, WinDbg, system hang/crash analysis, datacenter technologies (virtualization, storage, clustering)
Preferred skills
Fluency in German, French, or Italian
Technologies
Windows Performance Recorder, Windows Performance Analyzer, Event Tracing for Windows, Performance Monitor, WinDbg, Process Monitor
Responsibilities
Diagnose and troubleshoot Windows performance issues (responsiveness, bottlenecks, hangs, crashes), analyze system/application logs, perform root-cause analysis across clients and servers, lead readiness programs and mentor peers
Seniority
Senior, hands-on IC