Principal UX Researcher, AI Experiences
Core
Lead mixed-methods research on Copilot Cowork to study user behavior, uncover unmet needs, and measure agent quality against competitors.
Role type
Principal UX Researcher (AI Experiences)
Builds
Evidence-based product priorities, friction maps, experience benchmarks, and agentic evaluation frameworks for Copilot Cowork.
Domain
AI-powered productivity tools / Generative AI
Deliverable
production ML models
Required skills
Mixed-methods research design, quantitative statistical modeling, qualitative user research, agentic evaluation design, product strategy influence, data analysis
Preferred skills
AI product research experience, generative work research, cross-functional leadership
Technologies
R, Python, SQL, KQL
Responsibilities
Design and execute surveys, experiments, and contextual inquiries to map user usage and retention drivers. Identify and quantify friction points in AI agent workflows. Lead agentic evaluations to measure agent quality and competitive win rates. Partner with Product and Design to establish experience benchmarks and improve shipped features. Mentor researchers and set the research agenda for the team.
