Senior Director, Frontier Continuous Improvement
Core
Lead process redesign and continuous improvement within Forward Deployed Engineering pods to translate business opportunities into redesigned workflows integrating people, AI, and technology.
Role type
Senior Director, Process Management IC6
Builds
Redesigned workflows and operating models for customer teams
Domain
Enterprise transformation, process optimization, and AI-integrated operations
Required skills
Process management, process execution, process optimization, enterprise transformation leadership, executive advisory, generative AI workflow design, Lean, Six Sigma, operational excellence
Preferred skills
Data analytics, management consulting, professional services, enterprise sales, agentic workflow design, responsible AI, human oversight planning
Technologies
Generative AI, agents, automation tools
Responsibilities
Lead discovery, voice of customer, and current-state analysis to identify waste and constraints; Guide collaborative workflow design sessions to reimagine operations across people, AI, and technology; Translate future-state workflows into clear requirements and acceptance criteria for engineering teams; Drive implementation and adoption by establishing owners, milestones, and execution routines; Measure and sustain business impact by validating results and building customer ownership of CI capabilities; Coach colleagues and customer teams in CI practices and provide feedback to engineering and product teams.
Seniority
Senior Director, strategy & mentorship
