M365 ACE ENGINEER
Core
Support M365 customers via multiple modalities in a 24x7x365 global team, providing technical solutions and driving product improvements.
Role type
Senior IC M365 Customer Experience Engineer
Builds
M365 support experience and optimized processes/tools for customers
Domain
Cloud services (Microsoft 365)
Deliverable
client delivery
Required skills
M365 troubleshooting, technical support, customer experience engineering, project leadership, cross-team collaboration, process optimization
Preferred skills
Experience in Messaging, Collaboration, or Platform Admin service areas
Technologies
Microsoft 365
Responsibilities
Analyze and troubleshoot technical issues, lead projects across engineering organizations, communicate trends to leadership, optimize internal processes and tools
Seniority
Mid-level, hands-on IC
