Site Operations Manager
Core
Manage data center operations, team performance, and client relationships while ensuring safety, quality, and SLA compliance.
Role type
Senior Site Operations Manager (Data Center)
Builds
Reliable data center infrastructure and services for clients
Domain
Data Center Operations / Critical Infrastructure
Required skills
Team leadership and coaching, Budget management ($500k+), Client relationship management, Incident management (Sev 1/2), Root cause analysis, Resource allocation, Safety culture establishment, Performance monitoring, Tradeoff decision-making, Subject matter expertise in critical systems
Preferred skills
None stated
Technologies
UPS, Generators, AHU, Servers, SANs, Networking, DC Rack/Enclosures, Structured cabling
Responsibilities
Define team objectives and outcomes, Oversee and coach a team on the operation of various systems and equipment within the data center, Manage relationships with clients to ensure expectations are clarified and solutions exceed expectations, Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting, Manage resources appropriately to accommodate pilot programs and task force participation, Establish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met
Seniority
Senior, hands-on IC with leadership responsibilities
