Outsourcing Manager
Core
Manage outsourcing service delivery, governance, and vendor oversight for a Payments Institution, ensuring compliance with regulatory frameworks like CBI and DORA.
Role type
Senior Outsourcing Manager (Program & Vendor Governance)
Builds
Outsourcing projects, workstreams, and vendor performance scorecards
Domain
Financial Services / Payments / Regulated Operations
Required skills
Outsourcing governance, Vendor management, Project planning, SLA/KPI analysis, Contract administration, Risk assessment, Process improvement, Stakeholder communication, Audit support, Regulatory compliance
Preferred skills
Financial services experience, DORA/CBI/PSD2 knowledge, Data analysis tools (Excel, Power BI), PMP/PRINCE2/CIPS certification, Second European language
Technologies
Excel, Power BI
Responsibilities
Maintain the CBI outsourcing register and supporting records, Coordinate day-to-day oversight of intra-group and third-party vendors, Deliver defined outsourcing projects and workstreams, Monitor performance and report on SLA and KPI data, Support onboarding, due diligence and exit planning, Support contracting and track contract content, Contribute to operations, risk and governance activities, Drive process improvement and automation, Support audits and regulatory reviews
Seniority
Mid-Senior, hands-on IC