Adoption, Change, and Service Management (ACSM) Consultant - CTJ - Top Secret
Core
Lead organizational and AI readiness, stakeholder impact, and change assessments to help customers evolve workforce capabilities and adopt AI and human-AI collaboration.
Role type
Senior IC Change Management & Service Management Consultant
Builds
Organizational change strategies, AI adoption frameworks, ITSM processes, and stakeholder engagement plans
Domain
Federal Government / AI Transformation / IT Service Management
Required skills
Organizational change management, AI readiness assessment, ITSM process design, Agile delivery, stakeholder engagement, program management, process mapping, risk management, executive-level communication, business transformation
Preferred skills
Prosci/CCMP certification, ITIL 4, Lean Six Sigma, CMMI, pre-sales experience, AI technology understanding
Technologies
Agile, ITSM frameworks, AI tools
Responsibilities
Lead organizational and AI readiness assessments, design and deliver stakeholder engagement and enablement strategies, lead ITSM process design and improvement, define adoption and maturity measures, manage risks and align activities with transformation objectives
Seniority
Senior, hands-on IC