Data Center Technician Manager
Core
Manage data center service compliance, quality, and team performance while ensuring safety and operational excellence in a 24x7x365 environment.
Role type
Senior IC data center technician manager
Builds
Reliable data center operations and service delivery
Domain
IT infrastructure / Data center operations
Required skills
Team leadership, safety compliance enforcement, issue escalation, process change evaluation, shift management, hardware knowledge, quality assurance, stakeholder communication, vendor management, priority triage
Preferred skills
Associates Degree in Computer Science, experience with diverse teams, mission-critical environment experience
Technologies
Computer hardware, PPE, electrical systems, lifting equipment, ladder/rolling stair systems
Responsibilities
Model, coach, and care for team members to promote positive culture; Ensure compliance with DCS policies, procedures, and service-level agreements; Train technicians on installation, deployment, replacement, and quality check processes; Verify post-execution quality checks and take corrective action; Lead team and triage meetings to prioritize and rebalance work; Conduct daily safety briefings and participate in safety committees; Ensure compliance with safety procedures including PPE usage and hazard management; Escalate issues and share resolution knowledge across teams; Review process changes to evaluate impact on service execution.
