Cloud Solution Architecture
Core
Drive customer success and value realization for Microsoft 365 Enterprise Services by acting as a trusted advisor, resolving technical blockers, and accelerating Copilot adoption.
Role type
Senior Cloud Solution Architect (Customer Success)
Builds
Customer-specific roadmaps, success plans, and technical resolutions for M365 implementations.
Domain
Enterprise Software / Cloud Services / Customer Success
Required skills
M365 Enterprise Services expertise, Copilot for M365, technical architecture, stakeholder management, customer success planning, conflict resolution, technical leadership, continuous learning, IP creation.
Preferred skills
AB-100, AB-620, MS-102, MS-202, MD-102, SC-400, MS-220, MS-700 certifications, Copilot Studio, Entra ID, SharePoint Online, Exchange Online, Power Platform, Power Apps, Power Automate, Windows 11, OneDrive for Business.
Technologies
M365, Copilot, Entra ID, SharePoint, Exchange, Power Platform, Windows 11, OneDrive
Responsibilities
Develop relationships with stakeholders and external architect communities; Drive customer satisfaction and act as a trusted advisor; Provide feedback to product teams for continuous improvement; Engage with decision makers to drive Copilot adoption and renewals; Identify and resolve technical blockers for go-live projects; Lead technical conversations to drive value from MS investments.
Seniority
Senior, hands-on IC with customer-facing focus