Senior Operations Program Manager
Core
Own operational management of the team's portfolio, providing visibility across active and upcoming campaigns, creative initiatives, and strategic projects.
Role type
Senior Operations Program Manager
Builds
Operational processes, reporting dashboards, and insights that support decision-making and improve organizational effectiveness.
Domain
Advertising and Integrated Marketing Operations
Deliverable
dashboards & analysis
Required skills
Portfolio management, Intake and triage processes, Resource forecasting, Workforce planning, Vendor management, Project workflow management, Risk identification, Stakeholder alignment
Preferred skills
Experience scaling operational processes and governance models, Managing complex portfolios across multiple stakeholders, Leading intake and capacity planning processes
Technologies
Workfront
Responsibilities
Manage day-to-day flow of work, ensuring projects are appropriately assigned, tracked, and delivered; Identify delivery risks, resource constraints, and competing priorities; Manage operational aspects of contractor and agency engagement; Develop reporting, dashboards, and insights that support decision-making; Partner across Campaign Operations, Creative Operations, Production, Strategy, Design, and Technology teams to coordinate delivery.
Seniority
Senior, hands-on IC