AI Ops Engineering Manager
Core
Lead a hands-on AI engineering squad building and operating autonomous resolution agents for Broad Commercial customers to reduce support demand and improve satisfaction.
Role type
Senior IC engineering manager (agentic AI systems)
Builds
Production-scale autonomous AI agents and orchestration systems
Domain
Enterprise AI / Customer Support Automation
Deliverable
production ML models
Required skills
Multi-agent orchestration, AI evaluation frameworks, Azure AI Foundry, prompt injection defense, cross-org engineering delivery, business acumen, customer support engineering, on-call incident management
Preferred skills
Master's in CS, 8+ years experience, experience with Azure OpenAI, experience with C/C++/Java/Python
Technologies
Azure AI Foundry, Azure OpenAI, Python, C, C++, C#, Java, JavaScript
Responsibilities
Hire and develop engineers building AI-powered solutions; Own end-to-end delivery of autonomous AI systems including orchestration and action execution; Set technical direction and engineering standards for agent development; Run production health, reliability, and on-call discipline; Build and maintain evaluation systems for agent safety and effectiveness; Drive measurable business impact on support demand and resolution quality; Transform customer signals into engineering insights; Develop talent and scale agentic AI excellence
