Data Center Technician Manager
Core
Manage data center service compliance, quality, and team performance while ensuring safety and operational excellence in a 24x7x365 environment.
Role type
Senior IC data center technician manager
Builds
Reliable data center operations and service delivery
Domain
IT infrastructure / Data centers
Required skills
Team leadership, safety compliance, shift management, issue escalation, process improvement, quality assurance, stakeholder communication, hardware knowledge, vendor management, change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Model, coach, and care for team members to promote a positive culture; Ensure compliance with data center service policies and procedures; Train technicians on installation, deployment, replacement, and quality check processes; Verify post-execution quality checks and take corrective action; Lead team and triage meetings to prioritize and rebalance work; Conduct safety briefings and ensure PPE and safety procedure compliance; Escalate issues and share resolution knowledge with stakeholders; Review process changes to evaluate impact on service execution.
Seniority
Senior, hands-on IC with management responsibilities
