Principal - Customer Experience Program Manager
Core
Guide the future direction of Windows 365 product and enable the scalable deployment ecosystem by translating enterprise customer requirements into engineering priorities.
Role type
Principal Customer Experience Program Manager
Builds
Windows 365 product roadmap and scalable deployment ecosystem
Domain
Enterprise cloud desktop virtualization and endpoint management
Required skills
Enterprise customer relationship management, product roadmap influence, technical program management, cross-functional collaboration, complex engagement leadership, strategic account management, cloud technology adoption strategy, gap analysis, requirement translation, stakeholder alignment
Preferred skills
Experience with large enterprise customers, mentoring, operating in ambiguous environments, travel readiness
Technologies
Windows 365, Azure Virtual Desktop, Windows, Intune, endpoint management technologies
Responsibilities
Guide product roadmap based on enterprise customer insights, train and enable the deployment ecosystem, collaborate with engineering and product teams, lead complex customer engagements and escalations, translate customer needs into actionable engineering priorities, mentor team members
Seniority
Principal, hands-on IC with strategic influence