Data Center Technician Manager
Core
Managing a team of technicians responsible for installing, troubleshooting, replacing, and decommissioning IT datacenter technology and equipment while ensuring compliance with policies and KPIs.
Role type
Senior IC data center operations manager
Builds
IT datacenter infrastructure (cabling, network, server, storage)
Domain
Data center operations / IT infrastructure
Required skills
IT equipment support, team leadership, incident management, change management, physical security enforcement, KPI tracking, root cause analysis, process improvement
Preferred skills
ITIL Foundation knowledge, shift work adaptability, safety observation reporting
Technologies
Server, storage, network equipment, cabling infrastructure
Responsibilities
Coordinate and assign tasks to technicians, monitor ticket progress, analyze technician performance data, enforce physical access policies, review process changes, escalate complex issues, provide coaching and feedback to the team
Seniority
Senior, hands-on IC with management duties
