Technical Support Engineer (SharePoint)
Core
Troubleshoot advanced SharePoint scenarios, lead critical escalations, and act as a trusted advisor to government agency customers.
Role type
Senior Technical Support Engineer (SharePoint)
Builds
Resolves complex customer issues and drives long-term product improvements for US and Australian government agencies.
Domain
Enterprise Content Management (SharePoint) & Identity Management
Deliverable
client delivery
Required skills
SharePoint Server, SharePoint Online, PowerShell, Active Directory, Azure Active Directory, ASP.NET, JavaScript, HTML5, CSS, React, Angular, networking fundamentals
Preferred skills
Copilot / AI experience, web development technologies
Responsibilities
Investigate and solve complex SharePoint administration, performance, and customization issues; mentor engineers and lead readiness initiatives; partner with engineering to advocate for customer needs; identify recurring trends to prevent future incidents.
Seniority
Mid-level, hands-on IC with leadership responsibilities
