Customer Success Account Manager - Public Sector Education
Core
Trusted advisor and orchestration lead for post-sales journey, driving adoption and value realization of Microsoft Cloud solutions in Education/Public Sector.
Role type
Customer Success Account Manager (Public Sector)
Builds
Connected customer experiences and measurable business outcomes via Microsoft Cloud and AI solutions
Domain
Public Sector Education / Cloud & AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success planning, stakeholder alignment, risk identification, cross-functional orchestration, business outcome tracking
Preferred skills
Cloud certifications (Azure/365), ITIL Foundation, Project Management (PMP), Change Management (Prosci)
Technologies
Microsoft Cloud, Azure, 365, Success Management Services
Responsibilities
Build trusted relationships with customer stakeholders and Microsoft teams; Lead stakeholder and priority alignment activities; Develop and execute Customer Success Plans; Drive activities to strengthen customer health and accelerate cloud adoption; Orchestrate Success Management Services delivery; Identify customer risks, opportunities, and adoption blockers
Seniority
Individual Contributor (IC), mid-level
