Senior Product Manager
Core
Own end-to-end product outcomes from strategy through delivery, defining vision and roadmap for AI-powered support experiences and agent-based workflows.
Role type
Senior Product Manager (AI/Generative AI)
Builds
AI-powered support experiences, agent-based workflows, and autonomous resolution capabilities
Domain
Artificial Intelligence / Generative AI / Customer Support
Deliverable
product features
Required skills
product strategy, roadmap planning, backlog management, cross-team leadership, data-driven decision making, experimentation, prototyping, go-to-market execution, change management, stakeholder influence, AI/LLM application
Preferred skills
experience with generative AI and LLMs, rapid prototyping with AI tools
Technologies
generative AI, LLMs
Responsibilities
Define product vision, strategy, and roadmap; lead design and delivery of AI-powered support experiences; drive prioritization and cross-team alignment; use live-site signals and experimentation to improve products; prototype and validate new ideas; manage go-to-market and change management; communicate strategy and results to stakeholders
Seniority
Senior, hands-on IC