Customer & Partner Engagement Manager
Core
Orchestrate end-to-end executive engagements, manage CPE projects, and support planning for external engagements during executive country visits.
Role type
Senior IC Customer & Partner Engagement Manager
Builds
Flagship customer and partner moments, impactful experiences, and executive engagement outcomes
Domain
Corporate Services / Executive Operations
Deliverable
client delivery
Required skills
Program management, process management, process improvement, operational excellence, business maturity, strategic execution, critical judgement, executive communication, cross-functional collaboration, influence, accountability, decisiveness under ambiguity, stretch leadership, insight generation from data
Preferred skills
AI application, new ways of working
Technologies
AI tools
Responsibilities
Prepare and coach segment teams to deliver high-impact engagements, own cross-functional follow-up and lead debriefs, manage escalations with clarity, plan and deliver flagship customer and partner moments, support external engagements during executive country visits, apply AI to improve engagement quality
Seniority
Senior, hands-on IC
