Sr Technical Program Manager
Core
Manage regulatory inquiry intake, triage, and routing while driving operational improvements and AI adoption for TTG's regulatory engagement ecosystem.
Role type
Senior Technical Program Manager (Regulatory Operations)
Builds
Efficient regulatory inquiry response processes and AI-enabled operational tools
Domain
Digital regulation, privacy, and safety
Deliverable
production ML models | product features | dashboards & analysis
Required skills
regulatory inquiry management, cross-functional project leadership, operational process improvement, AI/technology integration, stakeholder collaboration, risk-based decision making, Dynamics CRM, technical documentation
Preferred skills
privacy, digital safety, accessibility, responsible AI, code reading/writing
Technologies
Dynamics CRM, AI tools
Responsibilities
Monitor and triage incoming regulatory inquiries across multiple domains; Assign inquiries to engagement teams balancing workload and expertise; Identify and manage project management for large, high-impact regulatory inquiries; Develop and execute improvement plans for response quality, speed, and consistency; Partner with engineering and support teams to identify gaps and inefficiencies; Provide subject-matter guidance on regulatory handling and escalation paths.
Seniority
Senior, hands-on IC
