Customer Experience Program Manager -Surface Business Team
Core
Analyze market, customer, partner, and business data to identify trends and opportunities, translating insights into actionable recommendations to support business growth and customer outcomes.
Role type
Senior IC Customer Experience Program Manager (Data & AI)
Builds
Business intelligence, reporting, and AI-enabled tooling that provides insights into business performance and customer needs.
Domain
Technology / Customer Experience / Business Intelligence
Deliverable
production ML models | dashboards & analysis | product features
Required skills
Data analysis, Business intelligence, Dashboard development, SQL, Python, AI tools, Requirement translation, Cross-functional partnership, Stakeholder communication, Process improvement, Automation
Preferred skills
Experience with Power BI, Scalable solution design, Technology investment evaluation
Responsibilities
Analyze market and customer data to identify trends and opportunities. Own and evolve business intelligence and AI-enabled tooling. Translate business needs into technical requirements and partner with engineering and product teams. Engage with customers and partners to understand needs and inform priorities. Identify opportunities for process improvements and automation. Communicate business performance and insights to leadership and technical audiences.
Seniority
Senior, hands-on IC
