Service Engineer II
Core
Translate product and operational requirements into scalable technical designs, implementation plans, and testable acceptance criteria for enterprise CRM and case management systems.
Role type
Senior IC Service Engineer (Power Platform & Dataverse)
Builds
Scalable Dynamics 365 Customer Service solutions, custom pro-code extensions, data pipelines, and reporting datasets.
Domain
Enterprise CRM, Case Management, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Dynamics 365 Customer Service configuration, Dataverse modeling, C#/.NET development, Power Automate flow design, Azure integration, SQL/ETL, DevOps/ALM, secure API design, automated testing, data migration planning
Preferred skills
Copilot Service administration, high-volume email-to-case operations, legacy data reconciliation, enterprise data-lake platform experience
Technologies
Dynamics 365, Dataverse, Power Platform, C#, .NET, JavaScript/TypeScript, Azure Functions, Service Bus, Power BI, Azure Data Factory, Git, Azure DevOps
Responsibilities
Configure and extend Dynamics 365 Customer Service capabilities including cases, queues, unified routing, and Copilot-assisted experiences; Develop supported pro-code extensions using C#, .NET, and custom APIs when low-code capabilities are insufficient; Build migration and data pipelines with validation and rollback controls; Create automated and manual tests covering functionality, integrations, and performance; Implement application lifecycle management using solutions and automated pipelines.
Seniority
Senior, hands-on IC