Data Center Technician Manager
Core
Manage a team of technicians responsible for installing, troubleshooting, replacing, and decommissioning IT datacenter technology including cabling, network, server, and storage equipment.
Role type
Senior IC data center operations manager
Builds
Reliable IT infrastructure and service delivery in mission-critical datacenters
Domain
Data center operations / IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, ITIL Incident Management, ITIL Change Management, physical security enforcement, root cause analysis, process improvement, ticket assignment coordination, safety compliance, quality verification, diagnostic process evaluation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coordinate and assign tasks to technicians to meet KPIs; Monitor ticket progress and adjust allocations; Investigate root causes of performance issues; Enforce physical access policies and manage security violations; Coordinate training on installation and decommissioning procedures; Evaluate and improve diagnostic and troubleshooting processes; Participate in safety observation reporting; Provide guidance on execution order and tool access; Validate post-execution quality of grounding, staging, labeling, and cabling.
Seniority
Senior, hands-on IC with management responsibilities
