Copilot & Agents Cloud Solution Architect
Core
Drive customer satisfaction and enable business process transformation by leveraging M365 Enterprise Services (Copilot, Power Platform, Information Governance, Security & Compliance) expertise to deliver Customer Success Plan outcomes.
Role type
Senior IC Cloud Solution Architect (Customer Success & Technical Leadership)
Builds
M365 Copilot and Power Platform solutions for enterprise customers
Domain
Enterprise Cloud, AI, and Productivity Platforms
Deliverable
production ML models | product features | client delivery
Required skills
Solution architecture, M365 Copilot expertise, Power Platform/Copilot Studio, Information Governance, Security & Compliance, Business process analysis, Executive stakeholder management, Territory and pipeline management, Technical solution development, Partner ecosystem leverage
Preferred skills
Self-learning mindset, Community engagement, Best practices documentation, Complex concept articulation
Technologies
M365 Enterprise Services, Copilot in M365 Apps, Power Platform, Copilot Studio
Responsibilities
Actively listen and challenge customers to drive best outcomes; Provide feedback and insights to product teams for continuous improvement; Identify resolutions to customer blockers for go-live; Lead technical conversations to drive value from MS investments; Depict customer business processes for analysis and improvement; Articulate and present complex concepts to BDMs and ITDMs; Manage territory, opportunities, and partner engagement; Collaborate in virtual teams to drive Copilot usage opportunities; Build deep technical relationships with senior IT executives.
Seniority
Senior, hands-on IC with strategic account management
