Technical Support Engineering
Core
Investigate and resolve customer technical issues related to Windows environments, server management, and infrastructure.
Role type
Technical Support Engineer (Windows Infrastructure)
Builds
Stable Windows client and server environments, automated deployment pipelines, and secure infrastructure.
Domain
IT Services / Windows Server Administration
Deliverable
client delivery
Required skills
Windows OS administration, PowerShell scripting, Active Directory management, Group Policy management, DNS management, Hyper-V management, Windows Update management, BitLocker administration, Network troubleshooting, PKI deployment, Remote Desktop Services configuration, Clustering, Storage management, MDT/WDS knowledge, Performance monitoring (PerfMon), Troubleshooting hangs/crashes, OS installation and patching.
Preferred skills
CBS architecture knowledge, KMS configuration, MBAM knowledge, SDN concepts.
Technologies
Windows 2008/2010/2012/2016, Windows Server, Hyper-V, PowerShell, Active Directory, DNS, PKI, MDT, WDS, PerfMon, SMB, Remote Desktop Services, BitLocker, MBAM, Windows Update, CBS, KMS.
Responsibilities
Troubleshoot and resolve customer technical issues, manage Windows OS installation, patching, and upgrades, configure and manage Active Directory and Group Policy, administer Hyper-V and virtualization, deploy and manage PKI, troubleshoot network and performance issues, manage storage and clustering solutions.
Seniority
Entry to Mid-level, hands-on IC
