Customer Experience Engineer - Mid-Level & Senior
Core
Design, deploy, and troubleshoot cloud-native solutions while acting as the primary technical escalation resource and voice of the customer to drive product improvements.
Role type
Senior IC Customer Experience Engineer (Cloud Architecture & Solution Engineering)
Builds
Cloud-native solutions, automation tooling, APIs, and telemetry-driven operational improvements
Domain
Cloud Infrastructure (Azure) and Big Data
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture design, distributed systems troubleshooting, root cause analysis, API development, telemetry analysis, cross-functional stakeholder management, technical documentation, impact analysis, customer health optimization
Preferred skills
Experience with enterprise mission-critical applications, external client-facing roles, translating customer signals into actionable product insights
Technologies
C#, Python, Java, JavaScript, Go, Azure Kubernetes Service, SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory, Data Bricks, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite, Mobile Apps
Responsibilities
Design and deploy cloud-native solutions with observability and CI/CD; handle complex escalations and conduct deep root cause analysis; synthesize customer feedback to identify feature gaps and KPI improvements; lead coordination with engineering and product teams to integrate customer features; conduct impact analysis to prioritize escalations; proactively communicate technical trends to product teams to improve service reliability
Seniority
Senior, hands-on IC