Technical Support Engineer (Exchange)
Core
Investigate, troubleshoot, and resolve complex technical issues for end-users and government agency customers within Microsoft Exchange and M365 environments.
Role type
Senior Technical Support Engineer (Exchange/M365)
Builds
Production support for Exchange On-Premise, Exchange Online, Entra ID, and M365 security/compliance features.
Domain
IT Services, Cloud Infrastructure, Identity & Access Management
Deliverable
client delivery
Required skills
Exchange architecture, Exchange Online, Windows Server administration, Entra ID, M365 security/compliance, networking, incident investigation, technical documentation, customer communication
Preferred skills
PowerShell scripting, Graph API, Skype for Business/Teams/SharePoint support, programming (Java/C++/C#), migration execution
Technologies
Exchange, Exchange Online, Windows Server 2016/2019, Entra ID, M365, Purview, PowerShell, Graph API, Teams, SharePoint
Responsibilities
Own and resolve complex customer technical issues; lead readiness programs and mentor peers; execute migrations from On-Premise to Online; investigate incidents using logs and diagnostics; document known issues and troubleshooting steps; collaborate with engineering and product teams on escalations.
Seniority
Senior, hands-on IC
