Senior Technical Support Engineer - Data Protection
Core
Investigate and resolve complex identity verification, ownership validation, and security compromise incidents while balancing risk mitigation and customer experience.
Role type
Senior Technical Support Engineer (Data Protection & Identity Security)
Builds
Operational readiness and resolution paths for customer-critical security and identity issues
Domain
Cybersecurity, Identity Management, Data Protection
Deliverable
client delivery
Required skills
Troubleshooting multi-component identity and security systems, Incident response and triage, Technical analysis of logs and telemetry, Cross-team coordination, Process improvement and workflow refinement, Mentoring engineers
Preferred skills
Cloud security fundamentals, Online privacy concepts, Identity protection principles, Security-compromise response practices
Technologies
Logs, traces, telemetry, diagnostic tooling
Responsibilities
Evaluate high-risk scenarios involving identity verification and access restoration, Troubleshoot deeply technical identity and security issues across multi-component systems, Participate in technical triage and incident response swarming, Mentor new engineers and support skills ramp, Identify process gaps and propose workflow improvements, Provide clear updates to customers on case status and timelines
Seniority
Senior, hands-on IC with mentorship responsibilities