Service Engineer II
Core
Own and operate the enterprise Dynamics 365 platform, ensuring secure, reliable, and scalable services for internal teams to build and run business-critical applications.
Role type
Senior IC platform service engineer (Dynamics 365)
Builds
Enterprise Dynamics 365 and Dataverse environments across Development, Test, UAT, and Production
Domain
Enterprise resource planning (ERP) and customer relationship management (CRM) platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Dynamics 365 administration, Dataverse administration, Application Lifecycle Management (ALM), Azure DevOps, PowerShell, API integration, capacity planning, security controls, incident response, root cause analysis, environment strategy, compliance governance, automation frameworks
Preferred skills
Platform standards definition, governance frameworks, operational baselines, continuous improvement initiatives, operational excellence
Technologies
Dynamics 365, Dataverse, Azure DevOps, PowerShell, Azure Automation
Responsibilities
Define and implement platform standards, governance frameworks, and architectural guardrails; Administer and govern environments across all stages; Establish and manage ALM practices including deployment governance and rollback procedures; Monitor platform health, performance, and availability; Lead incident response and continuous improvement initiatives
Seniority
Senior, hands-on IC
