Business Analyst II
Core
Define and evolve policy frameworks and operational playbooks to improve ecosystem safety, trust, and quality; partner with Engineering and Data Science to enable AI/ML-powered review and enforcement systems.
Role type
Senior IC Business Analyst (Trust & Safety / Policy Operations)
Builds
Scalable policy solutions, enforcement mechanisms, and evaluation frameworks for AI/ML review systems
Domain
Trust & Safety, Online Safety, Marketplace Integrity, AI/ML Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Policy framework design, operational process translation, data-driven decision making, cross-functional collaboration, quality metric definition, labeling operations management, stakeholder alignment, SQL, Power BI, Python
Preferred skills
Generative AI/LLM familiarity, human-in-the-loop system design, fraud prevention experience, risk management expertise
Technologies
SQL, Power BI, Python
Responsibilities
Partner with Policy, Engineering, and Data Science teams to develop scalable policy solutions; translate policy requirements into operational processes and product requirements; generate insights from labeling and operational data to identify quality gaps; perform hands-on labeling and adjudication to establish ground truth; define quality metrics and feedback loops to improve automated decision-making; drive cross-functional initiatives from problem definition through execution.
Seniority
Senior, hands-on IC
