Service Engineer
Core
Drive operational excellence and service stability for the Fabric platform through incident, request, change, and problem management, alongside proactive monitoring and capacity optimization.
Role type
Senior Service Engineer (Platform Operations & Automation)
Builds
Automated, AI-powered, and agentic operational solutions for platform provisioning, governance, monitoring, and lifecycle management.
Domain
Cloud-native platform operations, Microsoft Fabric, and multi-tenant M365 environments.
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Incident/Request/Change/Problem Management, root cause analysis, automation development, PowerShell, cloud-native technologies, platform reliability, capacity optimization, multi-tenant operations, drift detection, remediation, telemetry analysis.
Preferred skills
AI-powered operational solutions, Copilot, Geneva, Kusto.
Responsibilities
Manage production environments through ITIL processes (Incident, Request, Change, Problem Management), design and implement automation and AI solutions using Fabric APIs and PowerShell, perform proactive monitoring and alert management, optimize capacity and ensure operational readiness, enforce baselines and detect drift across M365 tenants, analyze telemetry using Geneva or Kusto.
Seniority
Senior, hands-on IC
