Technical Support Engineer - Business Central (Navision)
Core
Own, investigate, and solve complex customer technical issues for Microsoft Dynamics 365 Business Central (BC NAV) while acting as an advisor and building technical readiness communities.
Role type
Senior Technical Support Engineer (ERP)
Builds
Resolved customer incidents, customized BC workflows, integrated third-party systems, and delivered training/mentoring programs.
Domain
Enterprise Resource Planning (ERP) / Microsoft Dynamics 365 Business Central
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, installing and configuring Business Central, customizing forms/reports/workflows using AL programming, integrating with third-party systems (CRM, payroll, HR), migrating data from legacy systems, managing security roles and permissions, handling financial modules (GL, AP/AR, fixed assets), managing inventory and order fulfillment, leveraging Power Platform (Power Apps, Power Automate, Power BI), creating technical documentation, mentoring peers.
Preferred skills
German, French, or Italian language proficiency.
Technologies
Microsoft Dynamics 365 Business Central, AL (Application Language), Power Platform (Power Apps, Power Automate, Power BI), SQL (implied via database configuration), legacy ERP systems.
Responsibilities
Investigate and resolve complex customer technical issues, lead readiness programs and mentor peers, customize Business Central forms and workflows, integrate Business Central with external systems, manage data migration and upgrades, implement security measures and user management, handle financial and inventory modules, deliver training and technical documentation.
Seniority
Senior, hands-on IC
