FastTrack Migration Subject Matter Expert
Core
Develop scalable migration plans, optimize migration velocity, and accelerate time-to-value for enterprise customers while minimizing business disruption.
Role type
Senior Migration Subject Matter Expert (Customer Success & Delivery)
Builds
Migration roadmaps, reusable methodologies, playbooks, and technical artifacts for FastTrack and partner teams.
Domain
IT Migration, Enterprise Customer Success, Cloud/Data Movement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Migration planning, stakeholder management, risk management, data movement optimization, program management, customer advocacy, technical consulting, project management, relationship management, adaptability to evolving technologies
Preferred skills
Advanced Portuguese, enterprise customer experience, complex technical environment navigation, influencing product improvements
Technologies
FastTrack, migration tooling, enterprise IT environments
Responsibilities
Develop scalable migration plans and optimize migration velocity; Serve as primary point of coordination between customers, delivery teams, and partners; Provide proactive communication, reporting, and risk management; Recommend and implement migration best practices and pilot strategies; Collaborate with engineering and product groups to shape migration roadmaps; Develop reusable migration methodologies and playbooks; Act as a customer advocate to improve migration tooling and processes.
Seniority
Senior, hands-on IC with strategic influence
