Embedded Global Security Operations Center (GSOC) Manager
Core
Manage 24/7 global physical security operations and intelligence teams for client facilities, overseeing alarm monitoring, access control, CCTV, and incident management.
Role type
Senior IC security operations manager
Builds
24/7 physical security and intelligence operations for client facilities
Domain
Physical security and intelligence operations
Required skills
Operational leadership, workforce planning, quality assurance, performance management, stakeholder management, incident decision-making
Preferred skills
Access control systems, video management systems, alarm monitoring, case management systems, platforms like Lenel/Milestone/Everbridge/ServiceNow/Jira
Technologies
Lenel, Milestone, Everbridge, ServiceNow, Jira
Responsibilities
Oversee daily operations of a 24/7 program and associated staff; Coordinate recruitment, onboarding, scheduling, training, and performance management; Establish and maintain SOPs, escalation procedures, quality standards, and operational metrics; Provide management oversight to the intelligence team; Oversee alarm monitoring, CCTV operations, access control administration, badge management, dispatch, and incident management; Monitor service delivery, workforce coverage, and operational readiness; Support critical incidents, emergencies, business disruptions, and executive-level escalations; Manage stakeholder relationships and coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors; Lead monthly operational reviews, KPI reporting, and continuous improvement efforts; Ensure compliance with security, privacy, and data handling requirements.
Seniority
Senior, hands-on IC
