Software Engineer II
Core
Design, build, and operate scalable data pipelines and services that ingest and unify customer support signals across channels to power an AI-native support insights and analytics platform.
Role type
Senior IC data engineer (AI-native analytics)
Builds
Scalable data pipelines, governed semantic models, Power BI datasets, and AI-native capabilities (data agents, Copilot experiences, knowledge agents)
Domain
Customer support data, AI/LLM-powered analytics, semantic modeling
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python, C#, semantic modeling, Power BI (DAX), AI/LLM capability building, data quality, data lineage, data governance, CI/CD, observability, DevOps
Preferred skills
Model Context Protocol (MCP), retrieval-augmented generation, model evaluation, customer service data platforms
Technologies
SQL, Python, C#, Power BI, DAX
Responsibilities
Design and build scalable data pipelines for multi-channel support signals; develop governed semantic models and Power BI datasets for self-serve analytics; build AI-native capabilities including data agents and Copilot experiences; ensure data quality, lineage, and governance; monitor and improve pipeline reliability, performance, and cost efficiency; partner with product managers and scientists to deliver solutions for support KPIs
Seniority
Mid-level, hands-on IC