Senior Technical Program Management
Core
Provide advanced technical support and troubleshooting for top Microsoft Fabric customers, acting as a Subject Matter Expert to resolve complex issues related to implementation, configuration, and optimization of data workloads.
Role type
Senior Technical Program Management / Advanced Cloud Engineer (ACE)
Builds
Unified data stack (Microsoft Fabric, Power BI) and customer support operations
Domain
Cloud Data Engineering & Analytics
Deliverable
client delivery
Required skills
Cross-functional project management, technical troubleshooting, log/telemetry analysis, stakeholder collaboration, automation, knowledge sharing, customer education
Preferred skills
Coding (reading/writing), deep knowledge of multiple Fabric workloads, Kusto, Azure Data Factory, Synapse, Data Engineering
Technologies
Microsoft Fabric, Power BI, Azure SQL DB, Azure Cosmos DB, Azure Data Factory, Azure Synapse Analytics, Kusto, Azure Event Grid
Responsibilities
Engage and provide advanced technical support for complex customer issues; Act as SME in at least two Fabric workloads; Investigate and diagnose escalated issues using logs and telemetry; Collaborate with Product and Engineering teams to drive issue resolution; Partner with Product Group to prioritize bug fixes and feature enhancements; Drive operational excellence through automation and continuous improvement; Contribute to customer education via documentation and technical forums
Seniority
Senior, hands-on IC