Senior Data Center IT Support Technician
Core
Providing Tier 2/3 IT support for secure devices, data center infrastructure, and digital signage in production spaces.
Role type
Senior Data Center IT Support Technician
Builds
Secure devices, storage, digital signage, and data center physical infrastructure
Domain
Data Center Operations / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 2/3 IT support, technical troubleshooting, device configuration and deployment, inventory management, hardware rack/stack installation, cable installation, component replacement, power cycling, RMA processing, heavy-load equipment operation
Preferred skills
Technical College degree in Computer Science, Math, or Telecommunications
Technologies
Windows Server OS, NetDevices, SANs, 2FA, digital signage systems
Responsibilities
Managing and deploying secured devices and storage to new sites; maintaining digital signage systems; troubleshooting network printers and conference room equipment; performing hardware rack/stack installations and cable installations; handling storage media and component replacements; providing user guidance on secure device (SAW) repairs; managing device inventory and decommissioning.
Seniority
Senior, hands-on IC