Senior Service Engineering Manager
Core
Lead and develop a team of Service and Automation Engineers to drive operational efficiency, service reliability, and scalability through process simplification and AI-enabled support platforms.
Role type
Senior Service Engineering Manager
Builds
AI-enabled support and automation platforms (including Copilot) for service reliability and scalability
Domain
Cloud technologies (Azure), software engineering, service engineering, industrial controls
Deliverable
production ML models | infrastructure
Required skills
Team leadership and coaching, process simplification and standardization, AI platform adoption, incident management, security risk assessment, cross-functional partnership, SDLC and agile methodologies, cloud architecture, automation scripting
Preferred skills
Python, C#, JavaScript, proactive security posture transition, long-term security strategy development
Technologies
Azure, Copilot, Python, C#, JavaScript
Responsibilities
Lead and develop a team of Service and Automation Engineers, Drive process simplification and automation to improve operational efficiency, Own and drive the adoption of AI-enabled support platforms, Partner with engineering and business leaders to execute high-impact initiatives, Provide technical leadership on large-scale systems and incident management, Identify and respond to security risks and emerging threats
Seniority
Senior, hands-on IC with people management
