Senior Service Engineering Manager

## About the role As our Service Engineering Manager you will: - Lead and develop a team of Service and Automation Engineers, providing technical guidance, coaching, and support to drive high performance and career growth. - Drive process simplification, standardization, and automation to improve operational efficiency, service reliability, and scalability. - Own and drive the adoption and operational effectiveness of AI‑enabled support and automation platforms, including Copilot and emerging AI technologies, to improve scalability, efficiency, and service reliability. - Partner closely with engineering, business, and technical leaders across the organization to plan and execute high‑impact initiatives. - Provide technical leadership on large‑scale systems, incident management, and service reliability, ensuring effective resolution of complex issues and prevention of recurrence. - Identify, assess, and respond to security risks and emerging threats, reprioritizing automation and tooling as needed. - Build solid cross‑group relationships, promote knowledge sharing, and mentor engineers to deliver solutions with meaningful customer and business impact. ## Requirements - Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls. OR equivalent experience. - 3+ years people management and/or leadership experience. - Proven experience as a Software Engineering Manager or similar role in a software development setting. - 3+ years of experience with programming languages such as Python, C#, or JavaScript, with experience in developing scripts and automation tools for data analysis and manipulation, as well as understanding of automation and scripting skills. - 3+ years of customer service and supporting operational excellence and best practices. - Understanding of software development life cycle (SDLC) and agile methodologies. - Expertise in cloud technologies like Azure. - Ability to develop and implement long-term security strategies that align with organizational goals. - Experience in transitioning teams from reactive to proactive security postures. - Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate. - Ability to work through self-directed, ambiguous situations. - Demonstrated skills in dealing with diverse groups of product teams. - Ability to direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems. - Passion for developing others and being vested in their success.