Senior Product Manager
Core
Engage with end customers to understand needs, gather feedback, identify service issues, and drive iterative improvements to customer experience and service quality.
Role type
Senior Product Manager (Service & Platform)
Builds
Golden configurations, deployment strategies, new tooling, and features for a shared/multi-tenant platform.
Domain
Cloud Infrastructure / SaaS / Service Reliability
Deliverable
product features
Required skills
Customer engagement, service telemetry analysis, AI tool leveraging, security-by-default implementation, cross-functional hardware program management, backlog ownership, end-to-end UX ownership, metric-driven prioritization
Preferred skills
Experience disrupting markets, growing customer base, avoiding churn, defining availability/reliability metrics
Technologies
AI tools, telemetry systems, incident data platforms (via careerplan.io/jobs/1970393556745966-senior-product-manager-at-microsoft)
Responsibilities
Partner with SREs and developers to resolve support drivers and introduce new tooling; Collaborate with vendors to build deployment strategies; Collect and review service telemetry to identify impactful issues; Leverage data and AI to analyze user behavior and implement improvements; Incorporate security factors into features and services; Manage competing customer requirements for a multi-tenant platform.
Seniority
Senior, hands-on IC
