Customer care (success) manager
Core
Manage customer support for English-speaking users via live chat and tickets in the iGaming industry.
Role type
Customer support manager
Builds
Customer support operations for iGaming products
Domain
iGaming
Deliverable
client delivery
Required skills
English (B2+), live chat support, ticket management, oral English, problem-solving, emotional stability
Preferred skills
Openness, sincerity, attentiveness, creative approach to clients
Responsibilities
Interact with users via live chat and tickets, resolve customer problems, log and escalate technical requests, maintain friendly tone of voice
Seniority
Individual contributor
